Knowledge Base

Detailed guides and how-tos for using Workpur

Getting Started

How to Create a Worker Account

1. Visit Workpur and click "Sign Up as Worker". 2. Enter your mobile number and verify via OTP. 3. Choose your primary trade (electrician, plumber, etc.). 4. Complete your profile setup wizard (6 steps). 5. Upload portfolio photos and certifications. 6. Set your service area and radius. Your profile is now live and visible to customers!

Workers5 min read
How to Create a Customer Account

1. Click "Sign Up as Customer". 2. Verify your mobile/email. 3. Add your name, location, and profile photo. 4. You're ready to post your first job! Start by clicking "Post a Job" from your dashboard. No monthly fees for customers — you only pay when you hire a worker.

Customers3 min read
Completing Your Profile (Workers)

A complete profile dramatically increases your chances of getting hired. Key sections: Professional photo (36% more clicks), Skills & certifications (trust signal), Portfolio photos (3x more invitations), Bio (mention experience and guarantees), KYC verification (5x more job offers). Aim for 100% profile completion.

Workers4 min read

Jobs & Bidding

How to Post a Job (Step-by-Step)

Step 1 – Basic Info: Job title and category. Step 2 – Description: Detailed problem description. Step 3 – Budget: Set a realistic min/max budget. Step 4 – Location: Your address (area only shown to workers initially). Step 5 – Photos: Upload 1–5 photos of the problem. Step 6 – Videos: Optional walkthrough video. Step 7 – Review & Publish. Your job goes live immediately after publishing.

Customers6 min read
Writing a Winning Bid Proposal

A compelling proposal includes: 1) Acknowledge the specific problem (shows you read the job). 2) State your relevant experience with similar work. 3) Explain your approach — what you'll inspect, fix, and guarantee. 4) Mention any certifications (ITI, Wireman license). 5) Be transparent about materials. 6) Offer a warranty. Keep it under 200 words — be specific, not generic.

Workers5 min read

Payments & Escrow

Understanding the Escrow System

Escrow is a secure payment mechanism: Customer accepts a bid → Customer funds escrow → Worker starts job → Job completed → Both parties confirm → Payment released to worker. If there's a dispute, funds remain in escrow until our team resolves it. This ensures neither party is at financial risk.

How to Withdraw Earnings (Workers)

Go to Earnings → Withdraw Funds. Enter amount (min ₹500), select bank account or UPI, click "Request Withdrawal". Funds are transferred within 24–48 hours. Ensure your bank account is KYC-verified. First-time withdrawals may take an additional 24 hours for verification.

Safety & Trust

Staying Safe on Workpur

Always: Hire verified workers, use platform payments (never cash or off-platform), keep communication on-platform, confirm completion only when satisfied, report suspicious behavior. Never: Share OTPs, pay before work begins, give personal financial details to workers, agree to work without creating a job on the platform.

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