Refund Policy

1. Escrow Refund (Customer)

Customers may be eligible for a full or partial refund of escrow funds in the following situations:

Full Refund Scenarios

• Worker cancels the job before starting work
• Worker fails to start work within the agreed timeline (no-show)
• Job is cancelled before any work has commenced, by mutual agreement
• Fraud is confirmed after investigation by Workpur's team

Partial Refund Scenarios

• Customer cancels after partial work is completed — refund based on work completion percentage determined by our dispute team
• Worker completes partial work and both parties agree to partial payment
• Work quality issues confirmed by our team after investigation

No Refund Scenarios

• Customer confirms job completion and payment is released — no refund after release
• Customer cancels without valid reason after work has been completed
• Change of mind after work is completed to agreed specifications

2. Subscription Refund

• Within 7 days of purchase: Full refund if no more than 2 bids have been used under the subscription
• After 7 days: No refund for subscription fees
• Annual plans: Pro-rated refund for unused months if cancelled within first 30 days
• Refunds are processed to the original payment method within 5–7 business days

3. How to Request a Refund

1. Go to Support → Create Ticket and select "Payment Issue"
2. Provide your job ID or payment reference number
3. Describe the reason for refund with evidence
4. Our team will review within 2 business days
5. If approved, refund is processed within 5–7 business days

4. Refund Processing Timeline

5. Dispute Resolution

If you disagree with a refund decision, you may escalate to our Dispute Resolution team. See our Dispute Resolution Policy for details. Final decisions are binding and may not be further appealed except through legal processes.

6. Contact

For refund queries: refunds@kaamconnect.in or raise a support ticket.